Services

Services

LiveLine is committed to providing high-quality support to help you maximize the benefits using our services. Our support professionals are ready to offer high quality, friendly and responsive support to your valued customers.

In any business, there are generally 3 options for providing the customer support services; Email, Live Chat, and Phone. Each one has its own advantages depending on the nature of your products or services. As a rule of thumb, you should choose the support system(s) that will make your customer most comfortable and satisfied. But how do you know which form is best for your company? Here are some advantages of email support, live chat support and phone support.

Email Support

  • Cheapest form of support
  • No need for expensive telephone equipment or land lines
  • Best for companies with global customers
  • Free for customers to receive help
  • Does not need to be 24/7 support
  • Will lead to reduced number of phone or live chat contacts
  • Customers who have requests or need solutions that do not need to be solved immediately can use this form
  • Provides a clear written solution to questions or requests
  • Can clearly explain instructions
  • Easily recorded
  • Flexible time frame
  • Does not require immediate response
  • Can improve on quality by reviewing conversations

Live Chat Support

  • Cheaper form of support
  • Give your visitors the best online experience possible, with real-time answers to any question.
  • No need for expensive telephone equipment or land lines
  • Best for companies with global customers
  • Free for customer to receive help
  • Provides real time support
  • Solutions can be provided immediately
  • No "on hold" waiting time
  • Creates trust and reliability
  • Customers feel confident that they can receive help immediately
  • Customers feel that serving them is important to you
  • Customer representative receives all necessary information
  • Can ask the right questions and receive information immediately
  • Easily recorded
  • Possible to transfer conversation if further help is needed
  • Can improve on quality by reviewing conversations
  • Saves time
  • Representatives can handle more than one customer at a time

Phone Support

  • Provides real time support
  • Solutions can be provided immediately
  • Creates trust and reliability
  • Customers feel confident that they can receive help immediately
  • Customers feel that you appreciate their business
  • Customer care representative receive all necessary information
  • Can ask the right questions and receive information immediately
  • Customers feel comfortable
  • Most customers are most comfortable with phone support
  • Helpful to people who are less technologically savvy
  • Personable
  • A helpful friendly voice can calm irritated customers
  • Secure
  • Does not depend on the internet to provide customer support
  • Provides a goldmine of information on customers’ preferences
  • Captures customers’ needs during a call of only a few minutes

How you provide customer support services depends largely on your clientele. In most cases, providing a multitude of customer care support service options is best so that the customer can choose what they are most comfortable with.

Our aim in each service is to:

  • Provide superior value by delivering excellence in customer service.
  • Take ownership of customer issues until they are resolved.
  • Communicate openly with customers and colleagues and deliver on our promises.
  • Advance customer interactions to identify opportunities to innovate and improve your organization.