About Us

about-us

Our Identity

LiveLine is Australian owned company dedicated to providing live support to organizations throughout the world to meet the changing needs they face. We have successfully brought together great minds in a number of fields with great experience in customer service from customer facing backgrounds, able to meet a diverse amount of user requirements. Our freelancing, globally based, business model, gives us an ever elastic pool of expertise and reach, and gives your business the edge.

We desire to measure success for our clients through awareness, increased sales, or other criteria mutually agreed upon between us and the customers. We are committed to maintaining a rewarding environment in which we can accomplish our mission. Our services distinguish themselves on the basis of quality, customer service, and value that can be trusted. Our goal is to help companies better connect with their customers online by managing and measuring each customers experience with the company producing actionable information and results.

Our Slogan

The Service to Surprise
"The service to Surprise” represents LiveLine’s global commitment to surpassing customer expectations through our strong sense of unity which plays a vital role in accomplishment of our successful performance.


Our Vision

"To be the first choice for online support."


Our Mission

"Everything we do is inspired by our enduring mission:

  • To be the leader in every market we serve.
  • To deliver the highest levels of professionalism and experience.
  • To provide strategic counsel, creative answers and timely, responsive services to continue to efficiently facilitate diverse methods of empowerment and professionally disseminate performance based deliverables to meet our customers’ needs.

Our building block

We are convinced that THE WORDS AND DEEDS statement correctly reflects the universal and honest attitude that we have towards the profession practiced by us. Our ultimate goal is to provide our customers with top quality services. Such services establish positive relations and credibility between us and all external customers. Trust induces good will, which being prerequisite for involvement and loyalty forms bonds founded on rational and emotional factors. Trust is a true, tangible link that positively differentiates company operations through transforming partners, customers and decision makers into individuals emotionally convinced to our Client's strategies and concepts. The ability to create such a lasting relationship is a unique result of everyday work based on words and deeds.
To act that each tomorrow may find us further than today.


Our Core Values

This building block is the foundation of our company and important asset for our employees. We use the building block to deliver our services according to Live Line’s core values:

  • Innovation: We constantly look for ways to innovate and improve our processes, methodologies and technology infrastructure in order to provide the best quality of service to our clients.
  • Integrity: We are a transparent and honest company, both towards our clients and employees.
  • Diversity: We promote a multicultural working environment. We distinguish ourselves, both on an individual and company level, from our competitors in the market by delivering customized services with personal attention for our clients and their customers.
  • Quality: We strive for excellence in everything we do. We have a passion for continuous quality improvement. We measure what counts and take action based on facts.
  • Performance: We recognize and reward outstanding performance. We hold ourselves accountable for achieving our goals.